Agency questions dominate the exam, and most reduce to the six fiduciary duties — OLD CAR:
- O — Obedience: follow the client's LAWFUL instructions only. Told to hide a defect? Refuse.
- L — Loyalty: the client's interest above everyone's — including your own commission.
- D — Disclosure: tell your client every material fact you know — including the other side's motivation if you learn it.
- C — Confidentiality: the client's secrets (price flexibility, urgency) stay secret — forever, even after closing.
- A — Accounting: safeguard money and documents; never commingle client funds.
- R — Reasonable care: competence and diligence; refer out what you're not qualified for.
The trap the exam sets
Duties flow to the CLIENT. Customers (the unrepresented side) get honesty and material-fact disclosure about the property — but no loyalty, no advice, no confidentiality. Mixing these up is the most common agency miss.
Cinna RE drills client-vs-customer scenarios until the distinction is automatic.
